Full job description

The Homewood Suites by Hilton, located in the Coralville Iowa River Landing, is currently seeking a part-time Front Desk Agent to join our dynamic team! Hilton is an industry leader, and is fiercely committed to creating the world’s best work environment. We know that when we invest in our Team Members, our guests and communities benefit!

The position is part time, 2-4 days a week. Shifts are a combination of 7-3 and 3-11 during the week, weekend, and some holidays. We offer the following great benefits:

• Paid training!
• Substantial Team Member discount at Hilton properties worldwide!

Duties:
– Greet guests upon arrival and check them in/out of the hotel
– Provide information about hotel amenities, local attractions, and dining options
– Assist guests with inquiries, requests, and complaints in a timely and efficient manner
– Handle reservations and manage room assignments
– Process payments and maintain accurate records
– Coordinate with other hotel departments to ensure guest satisfaction
– Maintain a clean and organized front desk area

Skills:
– Strong guest service skills with a friendly and professional demeanor
– Excellent customer service skills, including the ability to handle difficult situations with patience and empathy
– Proficient in phone etiquette and handling multiple phone lines
– Strong interpersonal and communication skills
– Ability to multitask and prioritize tasks effectively