Full job description

Location: Cliffrose Springdale, Curio Collection by Hilton. We are a fun & energetic family-oriented resort, nestled in the heart of Zion National Park. Our number one goal is to provide an unforgettable experience to all of our guests traveling in from around the world. Ranked in the top 100 for ALL Hilton worldwide properties in Guest Services & customer satisfactory! We believe we are able to achieve that by providing a fun, inclusive, respectful, team oriented environment for our AMAZING world-class team!

Job Title: Guest Service Agent. This position is required to work mornings, nights, weekends, and holidays when needed. Hours for the shift are 3 pm-11 pm and may have the option to work some morning shifts 7 am-3 pm

Department: Front Office

Reports To: Guest Service Manager and Front Office Director

Starting Pay: $17/Hr.

As a Guest Service Agent for Cliffrose, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Duties:

• Greet, Check-in/Check-out guests as needed.
• Assign rooms to guests of the hotel.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Contact housekeeping or the Engineering Team when guests report issues.
• Make and confirm reservations.
• Keep records of room availability and guests’ accounts.
• Post charges, such as those for rooms, food, or sundries to ledgers.
• Compute bills, collect payments, and make changes for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check-out process.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Actively looking for ways to help people.

Basic Skills:

• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

What are we looking for?

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Urgency – We operate with a sense of urgency and discipline