Full job description

Summary

Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service,

Job Duties

Interviews, selects & train associates

Motivates staff through positive reinforcement, and leading by example

Provides input during the preparation of the annual budget

Administers progressive discipline, following company guidelines

Administers performance appraisals

Attends required meetings and training

Conducts departmental and other required meetings for which s/he is responsible

Ensures that established back-up procedures (reports, equipment, etc.) are in place

Ensures that all departmental policies and procedures are adhered to

Implements and maintains Baywood & Brand promotional programs and procedures

Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed

Monitors room inventory and status, ensuring the proper room type is available upon guest arrival

Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

Monitors cleanliness and neatness of departments for which s/he is responsible.

Monitors inventory of operational supplies, placing orders in a timely manner.

Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

Communicates with other departments, therefore promoting a seamless operation.

Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.

Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.

Monitors pantry inventory & purchases, ensuring that food supplies are always in stock

Reviews the guest credit report, addressing any issues

Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed

Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines

Operates the shuttle van, when needed

Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required