Full job description
Under the direction of the Assistant Manager, the Housekeeping Supervisor manages the work activities of the housekeeping Team Members to ensure clean, orderly and attractive rooms meet Pechanga Resort Casino’s commitment to Four Diamond Service and Standards.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.
KEY RESPONSIBILITIES
Maintain a knowledge and comprehension of all rules and regulations contained in the standards manual
Conduct continuous walkthroughs and inspections of all Hotel public areas, guest rooms, and back of house, evaluating performance of staff and monitoring all Team Members assigned to ensure consistent productivity.
Follow and enforce all established Company and departmental policies and procedures.
Prepare and distribute all housekeeping assignments and projects and ensure all assigned duties are carried out according to the departmental standards.
Report any facility problems, required maintenance deficiencies, repairs, and follow ups; monitor and report progress to Executive Housekeeper.
Ensure Team Member grooming and uniform standards are maintained according to departmental standards.
Ensure strict adherence to key/pager/radio policies and procedures.
Provide a friendly and courteous guest/Team Member contact experience. Maintain detailed knowledge of Resort/Casino services and hours of operation. Respond to guest requests and inquiries in a prompt and efficient manner.
Conduct pre-shift meetings, direct the work force, provide support to staff, and delegate job duties.
Perform administrative functions up to and including disciplinary actions, coaching, training, and development of Team Members, counselling, and completion of Team Member evaluations.
Ensure compliance with all departmental service guarantees.
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