Full job description

The Housekeeping Attendant is responsible for maintaining a high standard of cleanliness and tidiness in assigned areas. This includes cleaning, organizing, and ensuring all amenities are stocked according to established procedures and standards.

Essential Functions:

• Guest Room Cleaning: Thoroughly clean and sanitize guest rooms, including making beds, dusting furniture, vacuuming carpets, cleaning bathrooms (toilets, sinks, showers/tubs), and washing floors.
• Linen and Towel Management: Strip soiled linens and towels, replace with fresh items according to established par levels and presentation standards.
• Amenity Replenishment: Ensure all guest room amenities (e.g., toiletries, coffee supplies, stationery) are adequately stocked and presented neatly.
• Trash and Waste Removal: Empty trash and recycling bins and dispose of waste properly according to hotel/company procedures.
• Reporting Maintenance Issues: Identify and report any maintenance issues (e.g., leaky faucets, broken furniture, faulty lighting) to the Housekeeping Supervisor promptly.
• Adherence to Safety and Hygiene Standards: Follow all safety procedures and use cleaning chemicals and equipment according to manufacturer instructions and hotel/company guidelines. Maintain a clean and organized work environment.
• Security Awareness: Report any suspicious activity or unsecured areas to the appropriate personnel.
• Lost and Found: Follow established procedures for handling lost and found items.

Other Tasks:

• Clean and maintain public areas as assigned (e.g., hallways, lobbies, restrooms).
• Assist with inventory and restocking of cleaning supplies and linens.
• Assist other housekeeping staff as needed.
• Respond to guest requests for additional amenities or services in a timely and courteous manner.
• Organize and maintain housekeeping carts and storage areas.
• Participate in departmental meetings and training sessions.
• Perform other duties as assigned by the Head of Housekeeping or Housekeeping Supervisor.

Core Competencies:

• Attention to Detail: Thoroughness and accuracy in cleaning and ensuring all areas are spotless.
• Efficiency and Time Management: Ability to prioritize tasks and complete assigned duties within established timeframes.
• Physical Stamina: Ability to stand, walk, bend, lift, and carry cleaning supplies and equipment for extended periods.
• Reliability and Punctuality: Consistent attendance and punctuality are essential.
• Teamwork: Ability to work effectively and cooperatively with other members of the housekeeping team and other hotel/company departments.
• Customer Focus: Understanding and anticipating guest needs and providing excellent service.
• Integrity and Honesty: Maintaining ethical standards and respecting guest privacy and belongings.
• Adaptability: Willingness to adjust to changing tasks and schedules.
• Communication Skills: Ability to communicate effectively with supervisors, colleagues, and guests (verbal and non-verbal).
• Basic Knowledge of Cleaning Procedures and Products: Understanding of proper cleaning techniques and the safe use of cleaning chemicals and equipment.