About the Role:

The Store Operations Coordinator manages daily operations across, handling shift planning, workforce management, and key performance metrics while coordinating with supervisors and assistants to ensure smooth, efficient, and disciplined store execution.

Responsibilities:

• Prepare and maintain shift rosters, leave plans, and overtime records.
• Manage workforce attendance and ensure accuracy in reporting.
• Monitor and drive key store metrics, including picking accuracy, picking speed, packing standards, and dispatch timelines.
• Coordinate with supervisors and assistant supervisors across stores for seamless ground operations.
• Act as the point of contact for operational escalations within assigned stores.
• Maintain compliance with operational processes and SOPs to ensure consistency across all stores.

Qualifications

• 2-3 years of experience in store operations, warehouse management, or related workforce-handling roles.
• Proven ability to manage multi-site operations and large frontline teams.
• Strong organizational and coordination skills with attention to detail.
• Basic data analysis and reporting capabilities.
• Proficiency with Google Workspace (Sheets, Docs, Slides, Drive).
• Effective communication and people management skills.

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