JOB SUMMARY:

At Copper Point Resort & Invermere Inn & Suites, our Night Auditor is a key member of the Front Office team. They are responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

JOB RESPONSIBILITIES:

Administration:

• Balance credit and debit card transactions;
• Conduct rooms audit and verification of rate over-rides;
• Balance the preliminary audit;
• Reset and backup the point-of-sale (POS) system;
• Prepare Front Desk and Reconciliation report;
• Generate night security report;
• Reconcile daily manual postings and adjustments;
• Allocate charges according to standing procedures;
• Prepare daily statistics report and all other internal reports as required;
• Complete the Night Audit Procedures;
• Follow cash handling and posting procedures pertaining to guest folio charges, including corrections and adjustments;
• Accountable for any shortages and overages;
• Handle safe deposit boxes in accordance with hotel procedures;
• Perform Front Desk duties as required; including but not limited to, check in and check out;
• Stay up-to-date on rooms inventory, rates, packages, promotions and discounts;
• Maintain a thorough knowledge of rooms types, features, and location;
• Develop a thorough understanding of reservations, including making, cancelling and guaranteeing reservations;
• Develop a solid understanding of the hotel’s property management system, electronic key system, the credit card/debit card terminal, and the in-room movie / computer system;
• Follow safety / emergency procedures. Act as the hotel’s emergency coordinator when on duty;

Collaboration with Other Departments:

• Notify Housekeeping of late departures, early arrivals, special requests and day rooms;
• Read and initial the log book and bulletin board daily to keep updated on all current information;
• Check regularly with night cleaners and security staff to ensure smooth and safe operation of the hotel;
• Report any unusual occurrences or requests to the Manager-on-Duty;

Customer Service:

• Answer all telephone calls in a friendly and courteous manner. Transfer calls internally and assist guests with the voice mail system;
• If not automated, ensure all wake-up calls have been entered accurately. Set up wake-up call when requested by guest;
• Maintain a professional personal appearance at all times;
• Maintain the orderliness and cleanliness of the Lobby, Front Desk, and Back Office area;
• Perform other related duties as required by the Guest Service Manager.