Full job description

About Us:

Yankee Clipper Inn is a historic 26-room Bed and Breakfast, overlooking the Atlantic Ocean in the seaside town of Rockport. We are independently owned, with a small team of staff members. We are looking for an honest, energetic, and dependable individual that wants to be part of a team that genuinely enjoys working together!

Our work environment includes:

• On-the-job training
• Flexible working hours
• Safe work environment

Job Description:
The Hotel Front Desk Clerk serves as the first point of contact for guests at our establishment, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting guests with check-in and check-out procedures, and addressing any inquiries or concerns.

Duties

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage the check-in and check-out process efficiently and accurately.
• Provide information about hotel services, amenities, and local attractions to enhance guest experience.
• Handle guest inquiries and resolve issues promptly to ensure satisfaction.
• Maintain accurate records of room availability and reservations using hotel management software.
• Process payments and manage cash handling procedures with attention to detail.
• Uphold high standards of cleanliness and organization throughout the inn.
• Assist with phone calls, demonstrating excellent phone etiquette and knowledge of the property.
• Assist with other duties as assigned to include some laundry and light cleaning of reception area.

Qualifications

• Previous experience in a hotel or hospitality environment preferred.
• Strong customer service skills with a focus on guest relations.
• Excellent communication skills, both verbal and written.
• Availability to work weekends Friday-Sunday shifts
• Strong organizational skills with attention to detail in managing tasks efficiently.