Full job description

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

A Dorian, Autograph Collection & Courtyard by Marriott Doorperson acts as Oscar Wilde’s primary ambassador to our Dorian Experience, providing a genuine, professional welcome while managing the two hotel entrances, coordinating Valet parking and assisting our guests with luggage, whilst offering guest information on our hotel and the City of Calgary. They ensure a friendly, secure, clean, and welcoming arrival/departure experience, often coordinating with the Front Office to meet high-end service standards and anticipate guest needs.

Key accountabilities include:

Always provide the highest quality of service to our guests and associates alike.

Greet all guests and visitors with a genuine and friendly demeanor, opening doors and providing a welcoming and lasting impression of the hotel.

Engage proactively with guests passing through the entrance, offering assistance beyond arrivals and departures.

Assist guests entering/exiting vehicles, ensuring safety and comfort at all times.

Coordinate with Valet and Front Desk to ensure seamless guest flow.

Coordinate and process all incoming/outgoing guest vehicles through the hotels selected Valet Management System ensuring guaranteed delivery times are followed.

Coordinate taxis and/or Uber transportation for guests as requested.

Direct traffic in the front curbside area as needed and assist guests in entering/exiting their vehicles.