Full job description

Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will be responsible for managing front desk operations, providing exceptional customer service, and ensuring smooth office management. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while supporting daily business functions.

Responsibilities

• Greet visitors, clients, and staff with a friendly and professional demeanor, ensuring they feel welcomed and valued
• Manage multi-line phone systems, directing calls efficiently and courteously while maintaining excellent phone etiquette
• Handle appointment scheduling, calendar management, and coordinate meetings using tools like Google Workspace and Microsoft Office
• Perform data entry, filing, and document proofreading to maintain accurate records and ensure clear communication
• Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software
• Assist with clerical duties including typing correspondence, managing office emails, and supporting customer support efforts
• Maintain a tidy reception area and ensure all office equipment is functioning properly for optimal productivity

Requirements

• Proven experience in office management or administrative roles with strong organizational skills
• Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Prior experience in customer service or as a receptionist in medical or dental settings is highly desirable
• Bilingual abilities are a plus to effectively communicate with diverse clientele
• Strong phone etiquette skills with experience handling multi-line phone systems and providing customer support
• Ability to perform clerical tasks such as data entry, filing, proofreading, and calendar management efficiently
• Demonstrated time management skills with the ability to prioritize tasks in a fast-paced environment
• Familiarity with office equipment including printers, scanners, and fax machines; experience with bookkeeping software like QuickBooks is advantageous