Full job description

Position Overview

We are seeking a reliable and customer-focused Front Desk Agent to support daily operations at a boutique hospitality property. This role is ideal for someone who is organized, detail-oriented, and enjoys working in a fast-paced, guest-facing environment. Opportunity for growth and increased responsibility.

Key Responsibilities

• Greet guests and provide a professional, welcoming experience
• Manage check-ins, check-outs, and reservations
• Process payments and ensure valid cards are on file
• Respond to guest inquiries and resolve issues promptly
• Assign rooms and coordinate with housekeeping
• Provide clear instructions regarding access and policies
• Maintain accurate records in the property management system

What We’re Looking For

• Strong customer service and communication skills
• Reliable, punctual, and detail-oriented
• Comfortable using computers and learning new systems
• Ability to multitask and stay composed under pressure
• Flexible availability (overnights, evenings, weekends, holidays)

Preferred (Not Required)

• Previous hospitality or customer service experience
• Familiarity with reservation or property management systems