Job Description

OVERVIEW/BASIC FUNCTION:

Participate in the preventive maintenance program of all-building equipment and rooms. Supervise, train, and inspect the performance of engineering staff ensuring that all procedures are completed to the hotel’s standards. Work closely with Engineer Supervisor/ Manager in scheduling work and setting priorities. Also make decisions in the absence of Engineer Supervisor/ Manager and act as the backup for calls when there are emergencies.

RESPONSIBILITIES:

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  Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

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  Ensure that standards are maintained at a superior level on a daily basis.

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  Maintain complete knowledge of correct maintenance and use of equipment; Use equipment only as intended.

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  Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

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  Maintain positive guest relations at all times. (Dress Code & Personal Hygiene)

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  Resolve guest complaints, ensuring guest satisfaction.

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  Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

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  Act in capacity of Engineer Supervisor/ Manager during his/her absence.

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  Inspect supply levels, cleanliness and organization of storage areas; assign designated personnel to rectify any deficiencies.

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  Conduct weekly inventory on equipment and supplies; prepare requisitions for reordering of shortages.

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  Implement methods and techniques, which are cost effective to improve efficiency.

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  Pre-plan and order materials for special projects; coordinate scheduling with department heads to eliminate conflict.

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  Conduct building rounds and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment.

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  Check Engineering Logbook, Night Report, Knowcross & SynergyMMS for information regarding problems; document pertinent information in Engineering department log system.