Full job description

Guest Services Supervisor

About Wurzak Hotel Group

Wurzak Hotel Group owns and manages a collection of exceptional hotels, combining professional management with a personal touch. We deliver outstanding guest experiences while supporting a collaborative, growth-focused workplace. Join our team and make an impact where every contribution counts.

Guest Services Supervisor

Role Summary

As Guest Services Supervisor, you provide daily leadership to the front desk team, ensuring smooth operations, exceptional guest service, and accurate transaction handling. You coach team members in real time and maintain a welcoming, efficient, and professional environment for all guests.

What You’ll Do

• Supervise front desk agents during assigned shifts and ensure service standards are met
• Handle guest checkin, checkout, reservations, and billing accurately
• Resolve guest concerns and special requests promptly and professionally
• Train and coach team members on procedures, systems, and guest service excellence
• Monitor room status, inventory, and occupancy reports
• Process payments, maintain cash banks, and balance daily transactions
• Coordinate with housekeeping and maintenance for room readiness and guest needs
• Maintain the cleanliness and organization of the front desk and lobby areas
• Enforce all security, privacy, and cashhandling policies

What You Bring

• 1+ years of front desk experience with prior supervisory or lead experience preferred
• Proficiency with hotel property management systems
• Strong customer service, problemsolving, and communication skills
• Ability to work flexible shifts, including nights, weekends, and holidays

Physical Demands

• Ability to stand or sit for extended periods at the front desk
• Capable of occasional lifting and carrying up to 50 lbs.
• Stamina to remain alert and active during full shifts
• Clear communication and multitasking abilities under pressure