Full job description

POSITION TITLE: Guest Service Representative

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

ABOUT HOLIDAY INN EXPRESS MOAB

The Holiday Inn Express Moab, managed by Vista Host Management & Development Company, provides guests with a prime location just minutes from Arches National Park. The property offers 100+ spacious rooms, an outdoor pool, and a complimentary hot breakfast. Perfect for adventure seekers, the hotel offers a relaxing retreat after a day of hiking, biking, or off-roading in the surrounding parks and landscapes.

POSITION SUMMARY

The Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. This role requires a high level of customer focus, providing an opportunity for an engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following all procedures set by management.

WHO IS THIS POSITION FOR?

The Guest Service Representative role is best suited for someone who:

• Enjoys engaging with guests and has a friendly, outgoing personality.
• Has strong communication skills and a passion for delivering excellent customer service.
• Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment.
• Takes ownership of guest experiences, ensuring they are pleasant and accommodating.