The position is based in Dubai, UAE.

Responsibilities

• Customer action plans and onboarding
• Customer Monthly and Quarterly regular touch points
• Account Escalations
• Customer Health Monitoring and Reporting
• Renewals
• Cross-Organizational Coordination
• CSAT Initiatives to improve customer health, backlog, etc.
• Work with sales to commercialize account opportunities
• Help customers solve problems/challenges
• Customer Health Improvements
• Churn Prevention
• And other duties as assigned.

Requirements

• Master Degree or 4 year degree from accredited university
• Preferred: Min 5 years experience in a Customer Service or Account Management related role
• Preferred: Oil and Gas industry experience with familiarity to one or many of the following; upstream, midstream, transportation, and measurement
• Excellent Interpersonal Skills – able to develop productive relationships with colleagues, customers and associates
• Problem solving, ability to communicate with the highest level in customer organizations
• Strong written, oral communication and presentation skills
• Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively
• Data Analytics competencies
• Fluent in English, both written and verbal

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