Full job description

Are you a hospitality leader who thrives on building strong teams, driving results, and delivering standout guest experiences? INNhotels is looking for an experienced Operations Manager to help lead two well established properties in the Columbia Valley.

This role offers the opportunity to make a real impact across two hotels while working alongside a collaborative leadership team in a company that values people, service, and long term growth.

About INNhotels

INNhotels is a Canadian hotel company built on a foundation of family values, respect, and service excellence. Founded by Mr. Gerry Levasseur, we are proud to operate unique properties that focus on exceptional guest experiences, team development, and community involvement.

Our core values guide everything we do:

-Family through care and support for our people and guests
-Service rooted in genuine hospitality and attention to detail
-Respect for the contributions of every team member
-Support through training, mentorship, and leadership development
-Leadership in sustainable tourism and community engagement
-Reliability that guests and team members can count on

The Opportunity

As Operations Manager, you will support the General Manager in overseeing daily operations for Copper Point Resort and Invermere Inn and Suites, totaling 228 rooms. You will lead department heads, strengthen operational systems, and ensure consistent service standards across both properties.

This role is ideal for a hands on leader who enjoys being present in the operation, coaching leaders, and continuously improving how the hotel runs.

What You Will Do

• Partner with the General Manager to execute operational plans and business objectives
• Lead and support department heads in Front Desk, Housekeeping, Maintenance, and Food and Beverage
• Drive service excellence and guest satisfaction across all departments
• Actively resolve guest concerns and ensure effective follow up
• Support budgeting, forecasting, and revenue management initiatives
• Improve efficiency through strong procedures, systems, and SOP development
• Recruit, onboard, train, and develop operational leaders
• Provide regular coaching, feedback, and performance evaluations
• Build strong working relationships within the local community
• Ensure compliance with all health, safety, and sanitation standards
• Support emergency preparedness and response planning
• Complete additional responsibilities as required