Full job description

Position Summary/ Objective:

Under the direction of the Front Desk Supervisor and/or manager, the Night Auditor will be responsible for providing excellent service to guests and/or owners while balancing the day’s transactions. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Count cash drawer.
• Greet guests and provide door service and bell/valet service when needed.
• Register arriving guests and assign room.
• Check guest files to ensure proper information/authorizations/charges are correct.
• Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints.
• Ability to operate multi-line phone.
• Present statements of charges to departing guests and receive payment.
• Resolve or refer to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Remain current on room rates, room availability and emergency procedures.
• Ensure management is aware of guest special requests or needs.
• Provide courteous service to our guests and be cordial to all team members.
• Log wake up calls and enter into console.
• Run the night audit and verify all corrections and charges are correct.
• Balance the revenue to the audit and notate any variances.
• Print morning reports for Housekeeping.
• Maintain personal uniforms and nametags.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• At least one year night auditor of related experience.
• Professional telephone etiquette required.
• High school diploma or equivalent.
• Strong customer service skills.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours.
• Must also be able to sit, stoop, kneel, crouch and crawl.
• Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.