job description

YES Roofing & Exteriors

IMMEDIATE HIRE — Office Administrative Assistant

(In-Office | Full-Time)

YES Roofing & Exteriors is seeking a reliable, organized Office Administrative Assistant to be the first point of contact for incoming calls and leads.

This role is critical to daily operations and must be filled immediately.

Your main responsibility is to answer inbound calls, follow scripted call flows, enter accurate information into our CRM systems, schedule appointments correctly, and set proper expectations for customers while maintaining a tightly run front office.
Compensation:

$15 – $17 hourly
Responsibilities:

Call Handling & Scheduling (Top Priority)

• Answer all incoming calls during office hours (8 am–5 pm)
• Follow a provided call script (no freelancing)
• Gather required customer information
• Enter all data accurately into GoHighLevel (GHL) and Leap
• Schedule appointments
• Set clear expectations for inspections, estimates, and follow-ups
• Route repeat customers to the correct sales rep or department

Lead Intake, Routing & Prioritization

• Monitor and prioritize incoming leads from:
• Google Guaranteed / Google LSA
• Facebook & Social Media posts
• Thumbtack
• Website & other digital sources
• Ensure fast response times across all platforms
• Categorize and disposition leads properly in the CRM
• Issue lead ratings and feedback inside platforms like:
• Flag poor-quality or duplicate leads for leadership review