Full job description

Job Title: Assistant Manager
Reports To: Store General Manager

Main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

Key job accountabilities include but are not limited to:

• Building the Bench, Driving Performance KPI’s as well as Fostering Culture and Driving Behaviour. You will manage a team of associates within the store.
• Responsible for the communication and delivery of key operational strategic initiatives
• Overseeing customer service, sales, merchandise processing and operational functions in a department within a store

Description of Job Responsibilities:
Drive Sales and Provide Exceptional Customer Service:

• Ensure associates meet our customer experience expectations.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff is fully trained on Customer Service and Selling Skills as well as product knowledge and have completed the new hire Yardage Book.
• Hold twice daily huddles with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
• Building a strong corporate sales culture within the store.
• Work closely with the Corporate Sales Representative to build and maintain relationships with corporate clients.

Payroll Management & Reporting:

• Scheduling ‘best practices’
• Dayforce timecard approvals completed on a daily basis
• Updating payroll weekly, forecasts, payroll spends etc.
• Providing weekly & biweekly payroll analysts to the store general manager for review
• Review and analyst the GT operations report and the GT margin analysis report

APPLY NOW