Full job description

We are exceptionally managed by Fontainebleau Development.

Our Courtyard property features a modern, sophisticated design that marries our urban location with a tranquil energy. With 14-stories, 220 rooms, 2500 sq. ft. of meeting space & “The Bistro” restaurant, we are offering an opportunity for a Sales Coordinator. Just a short commute away, we are conveniently located within close proximity to Boston’s North Station and all major highways.

Position Overview:

The Courtyard Boston Downtown North Station is looking for a motivated professional who is ready to be an integral member of a sales operation in a lively, energetic sales office. This is an ideal and exciting first step for an individual who wants to gain sales experience, while also being exposed to a fast paced hotel operation.

Essential Job Functions:

• Assists the Sales Team with day of coordination, and execution for groups, meetings and events. Liaison between group contact and operations team as needed
• Assists Sales Management in all administrative aspects such as maintaining office supply inventory, folder management, banquet signage, etc.
• Reports all actuals and confirm status of groups after check-out
• Oversees and manages individual requests for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
• Manages the hotel amenity program. Maintains amenity inventory and assists management Team with amenity requests
• Completes and distributes accurate Weekly Reports and Event Calendar
• Assists with preparation and execution of hotel site inspections including the preparation of sales kits
• Assists Banquet team with the execution of on-site events both during and outside of standard workday
• Executes and Distributes both Banquet Event Orders and Group Resumes as needed and/or as assigned by Sales Management
• Maintains accurate understanding of hotel offerings in order to promptly respond to requests for information on hotel facilities and menus
• Politely and professionally converses with clients. Respond to inquiries with accurate information and record in all relevant files
• Completes qualifying information sheets and distribute to sales manager
• Answers incoming sales calls, forwarding calls to appropriate person and assisting caller in resolving questions, using courteous and appropriate communication skills at all times
• Maintains filing system in accordance with department standards
• Possesses a creative aptitude and strong organizational skills
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description