Full job description

Guest Experience Associate

About Us

Hotel Wren is a twelve-room, design-led boutique desert hideaway created for calm mornings, intentional hospitality, and a sense of ease. Nestled in the heart of Twentynine Palms, we welcome travelers seeking comfort, beauty, and a highly personalized stay where thoughtful design and atmosphere are central to the experience.

We’re proud to have a strong team of passionate hospitality creatives—people who care deeply about crafting thoughtful, relaxing guest experiences and who bring heart to the work every day. While experience matters, we’re especially looking for someone creative, open to learning new things, humble, and community-oriented. If that resonates with you, you’ll feel at home here.

Position Overview

We’re looking for a warm, attentive Guest Experience Associate who loves connecting with people and creating memorable, meaningful stays. The ideal candidate is detail-oriented, curious, self-driven, and energized by finding ways to exceed guest expectations. We’re seeking someone warm and excited to join a diverse team of local creatives, and who is genuinely passionate about being a great teammate to those they work alongside—especially within a design-forward hospitality environment.

Key Responsibilities

Guest Check-In/Check-Out: Efficiently manage guest check-ins and check-outs while ensuring a smooth and welcoming experience.

Reservations Management: Handle reservations, cancellations, and modifications using our property management system. Provide information about room availability and rates.

Guest Services: Address guest inquiries and requests promptly, including special accommodations, local recommendations, and any issues that arise during their stay.

Communication: Maintain clear and professional communication with guests, housekeeping, and other hotel staff. Ensure all guest interactions reflect the high standards and aesthetic sensibility of Hotel Wren.