Full job description

Lakeland Co-op is currently seeking a Lumber Manager to join the team at our Home Centre at 5411 Eastpointe Way, Bonnyville, Alberta

If you are dedicated to delivering an outstanding customer experience, have a proven track record in sales, and are talented at working both independently and as the leader of a highly motivated team, then Lakeland Co-op is looking for you. This position will supervise Team Members, maintain inventory, and champion Asset Protection and Safety Management at our Home Centre location, supporting approximately $10.7 million in annual sales.

Who we are: Lakeland Co-op does business differently. Our team provides a range of products and services to support our member-owners. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. We’ve been working to build our community since our association was established in 1984.

What you’ll do:

• Demonstrate the behaviors and actions to support Lakeland Co-op’s vision, mission, and safety principles to make a difference in members lives, with a strong customer focused approach.
• Provide legendary service at all touch points through various communication channels.
• Assist the Home and Building solutions team and store leadership in the following areas as assigned.
• Initiate, develop, and implement policies and innovations that will ensure the growth in sales, service, and earnings.
• Provide leadership to the team members in training, development, coaching, and performance management.
• Assist with achieving budgeted goals through pricing, sales, margins, expenses, and inventory control in each product category.
• Assist with preparing and presenting detailed and competitive quotes, materials takeoffs, and project packages using estimating software and in-store tools.
• Develop and maintain strong relationships with contractors, builders, and customers.
• Oversee adherence to brand merchandising standards, marketing efforts, and image standards.
• Maintain up-to-date knowledge of building materials, home improvement trends, and building code requirements.
• Manage in-store merchandising and promotional campaigns related to project materials and services.
• Resolve customer issues quickly and professionally to maintain a high level of customer satisfaction.
• Champion the Asset Protection and Safety Management systems, policies, procedures.
• Perform minor repairs to assets as required.
• Perform all other duties as required.
• Who You’ll Work With:

Reporting to the Home Centre Manager, you will play a pivotal role in shaping and executing strategic plans and policies that drive growth in sales, service excellence, and customer satisfaction. You will inspire a collaborative, high-energy environment focused on teamwork, innovations, and delivering an exceptional customer experience.

Who you are:

You are looking for a career in Retail Store Operations, Building Materials, and Customer Service and:

• You have 5+ years of relevant experience in the home and building, hardware, construction, or retail industry, with at least 3 years of progressive leadership experience.
• Co-operative Retailing System experience along with construction accreditation, a solid understanding of construction methods, and experience estimating and quoting projects is a must.
• You are creative, self-reliant, goal oriented, and can set and adjust priorities in an ever-changing retail environment.
• You possess experience in the areas of member relations, selling, health and safety, ordering, receiving, merchandising, asset maintenance.
• You have strong leadership, interpersonal, communication skills, and the ability to successfully motivate and work with team members.
• You have a high level of integrity and accountability.
• You have sound analytical thinking, planning, prioritization, and execution skills.
• You are honest and trustworthy, results-oriented, and strive to be the best in what you do.

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