Key Responsibilities:

• Plan, organize, and supervise daily housekeeping operations for guest rooms, public areas, offices, and other facilities.
• Recruit, train, and manage housekeeping staff, including scheduling, performance evaluations, and development.
• Maintain high standards of cleanliness, hygiene, and safety in all areas of responsibility.
• Monitor the use and maintenance of cleaning equipment, tools, and supplies.
• Develop and implement housekeeping policies, procedures, and standards to optimize efficiency and service quality.
• Conduct regular inspections of rooms and public areas to ensure quality standards are met.
• Manage inventory of housekeeping supplies, linens, and amenities, ensuring proper stock levels and cost control.
• Handle guest requests, complaints, and feedback professionally and promptly.
• Collaborate with other departments to coordinate cleaning schedules, special projects, and events.
• Prepare reports on housekeeping operations, staff performance, and departmental performance for management review.

Qualifications & Skills:

• Bachelor’s degree or diploma in Hotel Management, Hospitality, or related field (preferred).
• Proven experience as a Housekeeping Manager or in a supervisory housekeeping role in hospitality.
• Strong leadership and team management skills to motivate and guide housekeeping staff.
• Excellent organizational, time-management, and problem-solving abilities.
• Knowledge of cleaning methods, equipment, and hygiene standards.
• Attention to detail and commitment to maintaining high-quality standards.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities efficiently.