Full job description

The Night Auditor is responsible for overseeing the hotel’s front desk operations during overnight hours while ensuring accurate financial reporting and guest satisfaction.

Key Responsibilities:

• Perform end-of-day accounting tasks, including balancing room revenue, payments, and cash transactions
• Reconcile daily financial reports and resolve any discrepancies
• Process guest check-ins and check-outs during overnight shifts
• Answer and manage incoming phone calls in a professional and timely manner
• Handle reservations, including booking, modifying, and cancelling guest stays
• Ensure smooth and accurate check-in and check-out procedures
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Maintain accurate records of reservations, cancellations, and room availability
• Prepare and distribute daily reports to management
• Ensure the security and safety of the property during overnight hours
• Conduct routine property checks and monitor for any unusual activity
• Assist with administrative tasks such as filing, data entry, and audit documentation
• Coordinate with housekeeping and maintenance for any urgent overnight issues

Requirements:

• Minimum 6 months to 1 year of hotel front desk or night audit experience preferred
• Strong attention to detail and accuracy in financial reporting
• Ability to work independently and handle overnight responsibilities

Additional Requirements:

• Must be able to answer phone calls and handle reservations, as well as perform check-in and check-out procedures
• Must have the ability to use Excel and strong problem-solving skills
• Must be fluent in English