Full job description

Reports to:

FOM/AFOM/FOS

Job Summary:

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, while ensuring complete guest satisfaction.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team members’ concerns and questions.
• Ensures complete guest satisfaction.
• Complete and close out guest registration process.
• Assigns guests rooms based on preferences and availability.
• Handle cash, credit card processing and accurately carry and balance assigned house bank.
• Utilize computer applications daily to track and record information.
• Handling guest concerns in a tactful manner and achieving resolution.
• Answers questions regarding the hotel’s facilities and services.
• Answering telephones and booking reservations and responding to guest inquiries
• Recommending local area restaurants, points of interest, or needs for transportation.
• Maintaining cleanliness of front desk, lobby, and back office.
• Following up with Guest complaints and other requests.
• Assists in training efforts of new staff.
• Interacting with other departments and employees to ensure a good working relationship or for guest needs.
• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
• Follow quality standards and service
• Must be able to work all shifts or varying schedules to support business needs.
• Ensures Security for the hotel’s customers, employees, and property assets.
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have strong customer service skills.
• Must have excellent communication skills and ability to build strong relations with guests.
• Must be familiar with software and data entry applications.
• Prior cash handling experience preferred
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.