Full job description

Job Title: In Room Dining Server

Job Status: Permanent. Hours of work may vary based on business volumes

Start Wage: $20.76 per hour to $21.26 per hour (at 1yr.) plus gratuities & a comprehensive extended health benefits package

Summary of Position:
The In-Room Dining Server represents Inn at Laurel Point, delivering a refined hotel dining experience that reflects the culinary quality, service standards, and menus of Aura Waterfront Restaurant + Patio. Through warm, discreet, and attentive service, the In-Room Dining Server ensures guests enjoy a seamless and elevated dining experience within the comfort of their guest rooms.

With a strong focus on accuracy, timing, and presentation, the In-Room Dining Server coordinates and delivers in-room dining orders with professionalism and care. This role requires composure, attention to detail, and a collaborative approach, supporting both guest satisfaction and the smooth operation of the Inn’s food and beverage services.

Responsibilities:

• Receive, record, coordinate, and deliver in-room dining orders with accuracy, efficiency, and attention to presentation
• Enter orders accurately into the POS system and process payments in a professional and timely manner
• Prepare trays and service setups in accordance with established in-room dining standards
• Record deliveries and items by room for collection later on tracking sheet
• Deliver food and beverage orders promptly while maintaining quality, temperature, and presentation
• Retrieve trays and service items discreetly and in a timely manner and according to the tracking sheet
• Assist with the delivery and setup of special amenities, welcome cards, and guest requests (“Special Favors”)
• Maintain a strong working knowledge of POS systems and payment machines to ensure accurate billing and guest satisfaction
• Demonstrate thorough knowledge of Aura Waterfront Restaurant + Patio menus, daily features, ingredients, and preparation techniques in order to provide accurate information to guests
• Communicate clearly and professionally with guests, supervisors, and colleagues, maintaining appropriate etiquette at all times
• Collaborate with culinary, service, and hotel departments to support seamless operations
• During shoulder and off-seasons, assist with bar portering duties, including ice, stocking, and garnish preparation, as required
• Support other food and beverage outlets with serving, bussing, and table maintenance when operationally needed
• Assist Duo Café & Bakery with order support, bussing, and general cleanliness during Barista rest periods when not attending to in-room dining orders
• Promptly request assistance when needed to ensure service standards are maintained
• Maintain knowledge of Inn facilities and local attractions to assist guests with inquiries
• Adhere to all Inn at Laurel Point policies, procedures, and health and safety standards

Job Requirements:

• Food and beverage service experience considered an asset
• Demonstrated commitment to a welcoming, guest-focused approach, ensuring comfort, care, and professionalism in all guest interactions
• Demonstrated reliability, including consistent attendance and punctuality, and a clear understanding of the impact reliability has on team performance and guest experience
• Ability to work independently with minimal supervision while maintaining service standards
• Strong verbal communication skills and professional telephone etiquette
• Energetic, positive, and team-oriented approach to service
• Polished, professional demeanor with strong attention to detail
• Valid FoodSafe Level 1 and Serving It Right certifications
• Physical ability to lift up to 30 lbs and perform the physical demands of the role
• Flexible availability, including early mornings, evenings, weekends, and statutory holidays
• Alignment with and commitment to the Inn at Laurel Point’s core values of Excellence, Respect, Curiosity, and Stewardship