Job Description

The Position

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

• Update white board daily (AM).
• Prepare daily cashiering forms and operational forms.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
• Regular check with culinary team for non-availability items.
• Answer all phone calls promptly and efficiently, using the correct greeting.
• Carry out correct order taking procedures with recommendations to the guest.
• Seize opportunity to up sell IRD food and beverage products.
• Carry out proper cashiering procedures as set by Sofitel standards.
• The ability to maintain a clean, neat and orderly order taker cabin throughout service.
• Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
• Reporting of any guest comments to the superior, completing guest preference sheet.
• Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
• Will write beverage storeroom requisition for approval by IRD Manager.

Qualifications

QUALIFICATIONS & REQUIREMENTS

• Average reading, writing and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Able to account and handle cash effectively and efficiently.
• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge with a focus on wine.
• Team player with strong interpersonal skills and attention to detail.
• Secondary education.

EXPERIENCE

• Minimum 1-year food and beverage serving experience.
• Previous public contact and/or cashiering experience.

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