Full job description

Executive Housekeeper

Job Overview

Executive Housekeepers lead our Hotel’s Housekeeping team to deliver a clean hotel, that demonstrates our eye for detail and passion for perfection. Executive Housekeeper’s demonstrate professionalism as they manage and develop their team members to deliver a fresh and ready hotel every day – allowing us to deliver on our mission of an exceptional experience for our guests. Additionally, Executive Housekeepers contribute to the overall safety and security of the hotel by reporting damage, promoting safe working habits, and providing support in emergency situations.

Primary Responsibilities

• Plans and directs the day-to-day operations of the housekeeping department in the absence of the Executive Housekeeper
  • Assigns daily task sheets to room attendants
  • Oversee operations of the hotel laundry
  • Assigns special cleaning duties as part of the hotel’s deep cleaning program
  • Manages master key distribution and with room attendants
  • Confirms guest’s special requests are completed appropriately
  • Daily inspects guest rooms and public areas of the hotel – correcting areas that are short of the hotel’s cleanliness standard

• Maintain clean and organized storage areas of the department
• Provide for shift-to-shift and department communication
• Assist in maintaining weekly department schedules that comply with the hotels operation and department staffing guidelines
• Assist in maintaining department payroll hours/dollars within budget requirements
• Provide training as requested by the Executive Housekeeper to develop and retain a high-performance team; provide encouragement and correction as appropriate
• Provide input to the hotel’s General Manager during the annual budgetary process
• Leads the housekeeping team through actions that model a service and quality mindset
• Promotes a safe workplace
  • Manage and maintain employee’s workplace health and safety training
  • Identify and correct unsafe employee actions
  • Stay current on equipment, chemicals and supplies in use
  • Proactively identify safety hazards
  • Comply with workplace safety rules and regulations

• Assist in maintaining appropriate par levels of equipment and supplies in the department
• Report any damage, mechanical problems, or missing room equipment/items
• Assist in maintaining Lost and Found items securely and follow proper documentation and procedures
• Ensure deep cleaning programs are maintained per standards