YOUR DAY TO DAY

As Bell Captain, your main responsibilities will be related to supervising and coordinating the activities of the Bell Desk team, including Bell Attendants and Valets, to ensure seamless guest service delivery. This role is pivotal in creating a warm first impression and a lasting farewell.

Guest Service:

• Supervise and support the Bell Attendants, Doormen, and Valets in delivering exceptional guest service.
• Welcome and escort guests upon arrival and departure, ensuring luggage handling is smooth and professional.
• Assist guests with transport arrangements, valet parking, taxi bookings, and directions within Dubai.
• Ensure that guest requests and complaints are handled promptly and professionally.

Operations Management:

• Maintain a well-organized Bell Desk, keep accurate records of guest luggage tracking, storage, and deliveries.
• Allocate duties, schedules, and stations for the team to ensure adequate coverage.
• Oversee safe handling and tagging of guest luggage and valuables.
• Monitor lobby traffic flow and coordinate with Concierge and Front Office for smooth operations.

Leadership & Training:

• Train and motivate team members to deliver consistent service standards.
• Conduct daily briefings and ensure team grooming, punctuality, and service readiness.
• Lead by example in maintaining a professional and welcoming demeanour.

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!

Previous experience in a similar role required. Customer service and excellent English communication skills, additional languages preferred. Strong ability to build and maintain relationships.

APPLY NOW