Full job description

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Site Supervisor.

GENERAL DESCRIPTION:

The Site Supervisor is a key member of the operations team, responsible for directing, supervising, and coordinating administrative staff and activities at an assigned clinic location at Covenant Community Care. Under the direction of the Director of Health Center Operations, the Site Supervisor will work closely with the clinical team, including Medical, Dental and Behavioral Health providers and support staff, as well as Clinic and Revenue Cycle Managers to ensure that administrative, financial, facilities and quality goals are met.

SPECIFIC DUTIES:

• Supervise and coordinate the activities of Medical, Dental and Behavioral Health support staff, ensuring efficient, effective and integrated service delivery.
• Oversee daily operations of health center location, including patient flow, scheduling, and resource allocation.
• Work with Registration Managers to ensure that Medical and Dental Reception staff are properly registering & scheduling patients, including complete and accurate demographic and insurance information.
• Work with Registration Managers to ensure that Medical and Dental Reception staff are making appropriate efforts to collect time of service payments.
• Under direction from Director of Health Center Operations and Clinical Performance Manager, supervise administrative operations at the site; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service and operational excellence.
• In partnership with Clinical Performance Managers & Registration Managers, monitor and evaluate performance of Medical & Dental Assistants, Medical & Dental Receptionists and other direct reports, providing feedback, training, and development opportunities to promote professional growth.
• Address and resolve any issues or concerns related to patient care, staff performance, or operational processes.
• Address and resolve patient complaints and concerns.
• Work closely with clinical and leadership, nurse and behavioral health manager(s), medical director, medical providers and other clinical staff in a collaborative approach to excel in service, process, staff coverage, and clinical care outcomes.
• Conduct site staff meetings and participate in provider, practice improvement and other meetings as needed.
• Participates in monthly operations meetings and other meetings as assigned.
• Assist with addressing any specific complaints from insurance companies. Coordination of site visits with insurance companies and other organizations with assistance to clinical & operations leadership implementing the recommendations of the visits.
• In partnership with Clinical & Billing leadership, facilitate training and additional re-training as needed to ensure new and existing staff are executing tasks properly and providing exceptional customer service and quality patient care.
• Meets regularly with clinical and administrative leadership to discuss how to improve or maintain good patient flow, patient satisfaction, adequate clinic staffing and any concerns or suggestions for improvements.
• Ensure all appropriate documentation/paperwork is properly submitted to the Human Resources Department or administrative team.
• Make necessary plans for phones, signs, door closures and necessary notifications for closures and meetings.
• Hire and directly supervise staff in accordance with personnel policies and procedures including orientation, training, disciplining staff, timekeeping, and recommending terminations if needed.
• Work with external (other organizations) and internal (other Covenant sites]) stakeholders effectively.
• Plan, participate and lead Emergency Preparedness and Response for the sire.