Full job description

Overview
We are seeking an energetic and experienced Front Desk Receptionist to serve as the welcoming face of our office. This vital role involves managing front desk operations, providing exceptional customer service, and supporting administrative functions to ensure smooth daily operations. The ideal candidate will be proactive, personable, and highly skilled in office management, with a passion for creating a positive experience for visitors and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise in a dynamic environment.

Responsibilities

• Greet visitors, clients, and vendors warmly and professionally, creating a positive first impression
• Manage multi-line phone systems, directing calls efficiently and courteously using proper phone etiquette
• Handle incoming correspondence, emails, and inquiries with promptness and accuracy
• Maintain organized filing systems, data entry records, and document proofreading to ensure information accuracy
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar tools
• Assist with clerical duties including copying, scanning, faxing, and maintaining office supplies inventory
• Provide customer support by addressing inquiries and resolving issues promptly and professionally

Requirements

• Proven experience in office management or administrative roles with strong clerical skills
• Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment
• Exceptional phone etiquette skills with experience managing multi-line phone systems
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Prior experience as a medical or dental receptionist is a plus, demonstrating familiarity with specialized front desk procedures
• Ability to perform data entry accurately with good typing speed and attention to detail
• Knowledge of bookkeeping practices using QuickBooks or similar software is advantageous
• Personal assistant or medical receptionist experience is beneficial for understanding calendar management and patient/client interactions