Full job description

Front Desk Manager

The Front Desk Manager oversees daily front office operations and ensures guests receive prompt, professional, and friendly service throughout their stay. This role supervises front desk staff, manages guest issues, coordinates with other departments, and helps maintain smooth hotel operations.

Duties and Responsibilities

• Supervise front desk operations, including check-in, check-out, reservations, and guest registration.
• Hire, train, schedule, coach, and evaluate front desk team members.
• Resolve guest complaints, special requests, and service issues quickly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure rooms are ready and guest needs are met.
• Oversee billing, cash handling, room status updates, and accurate front office records.
• Monitor front desk performance, service standards, and guest satisfaction.
• Prepare schedules, reports, and shift handoffs to support efficient operations.
• Ensure the front desk area remains organized, professional, and fully stocked.
• Support revenue and occupancy goals by assisting with room assignments, upgrades, and guest communication.

Qualifications

• Previous front desk, guest services, or hotel supervisory experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask in a fast-paced hospitality environment.
• Experience with hotel property management systems and basic office software preferred.
• Ability to work flexible shifts, including evenings, weekends, and holidays.