Full job description

11th Hour Business Centers is an established Orlando based company that manages business centers and shipping/receiving services for some of Orlando’s largest convention hotels.

11th Hour offers a one-of-a-kind place to begin or advance your career. We offer career growth opportunities, great salary, benefits, and an awesome fast-paced work environment.

We currently have immediate openings for full time Hospitality Business Center Specialists and we are looking for candidates who have a great team-oriented attitude and really enjoy what they do.

Drug free workplace

POSITION SUMMARY:

The Business Center Specialist assists hotel/convention customers and hotel staff with all services provided by the business center.

The Business Center Specialist is responsible for delivering excellent customer service and building business relationships with clients by providing prompt and accurate service, including communicating and coordinating with others to resolve inquires.

The Business Center Specialist fulfills print production, and other service requests including print production, shipping, copy and internet usage in accordance with 11th Hour’s established policies and procedures.

The Business Center Specialist supports the manager in all aspects of business center operations to ensure that all customer service expectations are met and delivered in accordance with 11th Hour’s brand standards.

This position is instrumental in helping the 11th Hour team deliver superior customer service and establish itself as an extension of the assigned hotel’s hospitality team.

EDUCATION AND EXPERIENCE

• High school diploma, some college preferred.
• Experience in working with a variety of office equipment
• Prior customer service experience.
• Print shop production experience preferred.
• High volume shipping experience, using FedEx and UPS preferred.
• At least 18 years of age.