Full job description

Front Desk Agent

Duties:

– Greet and welcome guests in a friendly and professional manner
– Check-in and check-out guests efficiently and accurately
– Provide information about hotel facilities, services, and local attractions
– Handle guest inquiries, requests, and complaints promptly and courteously
– Assist with reservations and room assignments
– Process payments and maintain accurate records
– Maintain a clean and organized front desk area
– Collaborate with other hotel departments to ensure guest satisfaction
– Perform night audit duties as required

Skills:

– Excellent guest relations skills with a focus on providing exceptional customer service
– Knowledge of hotel management systems and procedures
– Strong communication skills, both verbal and written
– Ability to multitask and prioritize tasks in a fast-paced environment
– Bilingual/multilingual skills are a plus
– Proficient in front desk operations, including check-in/check-out procedures
– Professional phone etiquette and strong interpersonal skills
– Knowledge of the hospitality industry and its best practices

If you are a friendly, customer-oriented individual with a passion for hospitality, we invite you to join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. You will have the opportunity to provide exceptional service while gaining valuable experience in the hotel industry.