Full job description

Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Agent at the Residence Inn Woodbury, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you’ll be the first point of contact, providing exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. Your energetic approach will help foster a welcoming atmosphere, making every guest feel valued and cared for from the moment they arrive. This paid position offers a fantastic opportunity to develop your hospitality management skills and thrive in a fast-paced resort environment.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience
• Manage reservations efficiently using multi-line phone systems and hotel management software
• Handle guest inquiries via phone and in person with excellent phone etiquette and clear communication
• Assist guests with room assignments, special requests, and concierge services to enhance their stay
• Conduct night audits to reconcile daily transactions, ensuring accuracy and security of financial records
• Resolve guest concerns promptly, demonstrating strong guest relations and customer service skills
• Maintain a clean, organized front desk area while adhering to hotel policies and procedures
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Promote hotel amenities and services to maximize guest experience and revenue opportunities

Experience

• Previous hotel or hospitality management experience preferred but not required; on-the-job training provided
• Bilingual or multilingual abilities highly valued to serve diverse guest populations
• Experience with front desk operations, guest services, or resort environments is advantageous
• Familiarity with multi-line phone systems, night audit procedures, and customer service best practices
• Strong communication skills with an emphasis on hospitality management and guest relations
• Ability to handle high-pressure situations with professionalism and positivity
• Knowledge of hotel management software systems is a plus but not mandatory