Full job description

Full-Time Front Office Staff Position

Monday – Friday

Summer Hours: 8am – 5pm

Winter Hours: 8am – 4pm

Major Holidays Off

B&B Portable Toilets is looking to hire a reliable and long-term front office desk position to oversee all receptionist duties at our main office in Blue Lake, CA. This position is FULL TIME, Monday – Friday. Our central goal is to provide customers with outstanding customer service and support. A successful candidate will be professional and friendly with outstanding people skills, while being able to multitask under a high stress environment. Our company operates at an incredibly fast pace (especially in the height of summer season) and requires the ability to maintain professionalism with stress management skills.

Responsibilities & Duties;

– Greet customers and provide them with superb customer service

– Answering phone systems: This includes fielding customer questions, taking messages and

orders, transferring calls, and putting callers on hold to handle multiple incoming calls at once

– Computers & Data Entry: Must be able to operate a computer while handling email, data entry, calendar and scheduling apps, printing systems and word processing applications such as Microsoft. You will be performing a significant amount of data entry into our computer software program that is not user friendly

– Taking Payments

– Become familiar with procedures for handling all aspects of customer accounts: rates, billing structure, etc.

Minimum Qualifications;

– At least 1 year of recent work experience in a professional office setting

– Excellent computer skills, including proficiency in Microsoft Suites Programs (Word, Excel, Spreadsheets, etc.)

– Multitasking and time management skills, with the ability to prioritize tasks

– Ability to handle frequent daily interaction with customers, vendors and drivers

– Pleasant telephone and face-to-face demeanor

– Quick learner for industry-specific software programs for fleet tracking, data entry, etc.

– Ability to work well either alone or as a team

– Takes the initiative to complete tasks on time and expand knowledge of company.

– Professionalism, discretion and the ability to work with minimal supervision

– Ability to be resourceful and proactive when issues arise

– Ability to operate standard office equipment, including but not limited to, computers, telephone system, scanners, fax machines, and copiers.

– Ability to read small print easily

– Reliable Transportation