Full job description

Job Summary:

The Breakfast Attendant is responsible for providing excellent customer service during the breakfast hours at a hotel. This includes setting up the breakfast area, ensuring the food is replenished and fresh, maintaining cleanliness, and assisting guests as needed. The Breakfast Attendant plays a key role in creating a positive experience for hotel guests in the morning.

Key Responsibilities:

• Food Preparation & Setup:
  • Set up and arrange the breakfast buffet or serving area according to hotel standards.
  • Ensure food items are stocked, fresh, and replenished as needed throughout breakfast service.
  • Follow food safety guidelines and maintain proper food handling practices.
  • Prepare coffee, tea, and other beverages as needed for guests.
  • Ensure that all breakfast items are labeled correctly, including allergens and dietary options.
• Guest Service:
  • Greet guests in a friendly and welcoming manner as they enter the breakfast area.
  • Assist guests with their breakfast selections and offer to-go options if available.
  • Ensure that all guest requests and concerns are addressed promptly and professionally.
  • Answer any questions about the breakfast offerings and provide recommendations as needed.
• Cleaning & Maintenance:
  • Clean and sanitize tables, chairs, and all breakfast area surfaces regularly.
  • Remove empty plates and utensils from guest tables in a timely manner.
  • Maintain cleanliness in the kitchen and dining area during service.
  • Restock napkins, silverware, and condiments as required.
  • Perform deep cleaning at the end of each breakfast service, ensuring the area is spotless.
• Inventory Management:
  • Monitor inventory levels of breakfast items and communicate with management about reordering supplies.
  • Keep track of any expired or outdated food items and remove them from the buffet area.
  • Maintain proper storage of food items and supplies according to hotel policies.
• Health and Safety Compliance:
  • Follow all health, safety, and sanitation protocols set by the hotel and local regulations.
  • Ensure the breakfast area adheres to food safety standards (e.g., proper food temperature maintenance, cleanliness).
  • Be aware of potential food allergies and sensitivities and provide appropriate accommodations.
• Team Collaboration:
  • Work effectively with other hotel staff, including housekeeping, kitchen staff, and front desk.
  • Attend team meetings and provide feedback on guest satisfaction.
  • Assist with any other duties related to breakfast service as needed.

Skills & Qualifications:

• Communication Skills: Ability to communicate effectively with guests and team members.
• Customer Service: A friendly, professional, and service-oriented attitude.
• Attention to Detail: Ability to ensure cleanliness and accuracy in food setup and presentation.
• Physical Stamina: Ability to stand for long periods and lift items up to 25 pounds.
• Organization: Strong organizational skills to manage time effectively during busy breakfast hours.
• Food Handling: Knowledge of food safety and hygiene practices.
• Multitasking: Ability to manage several tasks at once, especially during busy periods.

Education & Experience:

• Education: High school diploma or equivalent (preferred).
• Experience: Previous experience in a customer service role, preferably in the hospitality or food service industry, is a plus.

Work Environment:

• Fast-paced hotel breakfast service environment.
• Hours of operation typically range from early morning (around 6 a.m.) to mid-morning (10 a.m. or 11 a.m.), depending on the hotel’s breakfast hours.
• Must be able to work weekends and holidays.

Physical Demands:

• Standing for extended periods.
• Lifting and carrying food trays, containers, and supplies.
• Ability to perform routine cleaning and sanitation tasks.