Full job description

Hotel Assistant Front Office Manager Job Summary

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk supervisor? We’re hiring an Assistant Front Desk Manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
• Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
• Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
• Handle the front desk budget and order office supplies as needed
• Compile occupancy reports and financial information for the General Manager

Qualifications

• High school diploma or equivalent certification required
• At least 3 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry
• Strong knowledge of general hotel industry practices and policies
• Possess excellent management skills, communication skills, and multitasking skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired