Full job description

Responsibilities:
– Manage and oversee all front desk operations, including check-in, check-out, and guest services.
– Ensure excellent customer service by providing prompt and courteous assistance to guests.
– Handle guest complaints and resolve issues in a professional and timely manner.
– Train and supervise front desk staff to ensure they are knowledgeable and provide exceptional service.
– Maintain accurate records of guest interactions, reservations, and financial transactions.
– Coordinate with other departments to ensure smooth operations and guest satisfaction.
– Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies.
– Manage room inventory and reservations to maximize occupancy and revenue.
– Maintain a clean and organized front desk area.

Requirements:
– Previous experience in hotel management or front desk operations is preferred. Hilton experience preferred.
– Strong customer service skills with the ability to handle difficult situations diplomatically.
– Excellent communication skills, both verbal and written.
– Bilingual/multilingual skills are a plus.
– Proficient in using hotel management software systems.
– Ability to work flexible hours, including nights, weekends, and holidays.
– Strong organizational and multitasking abilities.
– Knowledge of phone etiquette and professional communication skills.
– Degree or certification in hospitality management is desirable.