Full job description

Position Summary:

The Room Attendant is responsible for maintaining a clean, sanitary, and welcoming environment for hotel guests. This role plays a critical part in overall guest satisfaction and requires a strong attention to detail, a high level of energy, and a commitment to quality standards. This is a physically demanding position that involves continuous movement, lifting, bending, and standing for extended periods. While this role can be challenging, we are committed to training and developing the right individuals who are motivated and eager to learn.

Key Responsibilities

Clean and service assigned guest rooms in accordance with hotel standards

Change linens, make beds, and replenish guest amenities

Clean bathrooms, vacuum floors, dust surfaces, and remove trash

Report maintenance issues or safety hazards promptly

Ensure all rooms meet cleanliness and inspection standards prior to guest arrival

Follow all safety and sanitation guidelines, including proper use of cleaning chemicals

Maintain housekeeping carts and storage areas in an organized manner

Provide courteous and professional service when interacting with guests

Qualifications & Requirements

Previous hotel or housekeeping experience preferred, but not required

Willingness to learn and take direction; training will be provided

Open availability, including mornings, evenings, weekends, and holidays is required

Prompt and regular attendance is required

Flexibility to work varying schedules based on business needs

Ability to work in a fast-paced, high-demand environment

Strong work ethic and reliability

Ability to lift, carry, push, and pull up to 40 pounds

Ability to stand, walk, bend, and perform repetitive motions throughout the shift

Ability to maintain a positive, friendly demeanor when engaging with guests, demonstrate a readiness to assist with their needs, and seek support from leadership when appropriate.

Core Competencies

Attention to Detail: Consistently delivers thorough and accurate work

Reliability: Demonstrates dependability and strong work ethic

Guest Focus: Understands the importance of cleanliness in guest satisfaction

Team Collaboration: Works effectively with supervisors and peers

Adaptability: Handles changing priorities and workload demands

Work Environment

Fast-paced hospitality setting

Exposure to cleaning chemicals (with proper training and PPE provided)

Frequent interaction with team members and occasional guest contact

• Duties may be reassigned without prior notice