Full job description

Job Summary
Join our vibrant team as a Lodge Helper and Gas Dock Attendant, where your enthusiasm and dedication will enhance guest experiences at our scenic resort. In this dynamic role, you will assist with guest services, manage the gas dock operations, and support the overall hospitality environment. Your positive attitude and proactive approach will ensure visitors feel welcomed, safe, and well-cared-for throughout their stay. This paid position offers an exciting opportunity to be at the heart of a lively resort community, delivering exceptional service while gaining valuable hospitality experience.

Responsibilities

• Greet guests warmly upon arrival, providing friendly and professional customer service at the front desk and gas dock.
• Assist guests with fueling boats, vehicles, and equipment efficiently while ensuring safety protocols are followed.
• Manage multi-line phone systems with courteous phone etiquette, answering inquiries about resort amenities, reservations, and local attractions.
• Maintain cleanliness and organization of the gas dock area and lodge common spaces to uphold high standards of hospitality.
• Support guest check-in/check-out processes, including handling reservations and providing information about resort activities.
• Collaborate with team members to coordinate guest services, resolve issues promptly, and enhance overall guest relations.
• Ensure compliance with safety procedures related to fueling operations and guest interactions at all times.

Experience

• Previous experience in hospitality management or hotel front desk operations is highly desirable.
• Bilingual skills or multilingual abilities are a strong plus for communicating effectively with diverse guests.
• Familiarity with hotel management systems or guest service software enhances efficiency in daily tasks.
• Experience in customer service roles within resorts or similar environments demonstrates strong interpersonal skills.
• Knowledge of phone etiquette and multi-line phone systems ensures professional communication standards are maintained.
• Prior work involving guest relations or night audit functions can be advantageous but is not mandatory.
• A passion for hospitality, excellent communication skills, and a proactive attitude are essential for success in this energetic role. Join us to deliver memorable experiences in a lively resort setting—where your enthusiasm makes all the difference!