Full job description

Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Clerk at an award winning hotel, where your energy and enthusiasm will create memorable guest experiences from the moment they walk through our doors. In this vital role, you will be the friendly face and first point of contact for our guests, ensuring smooth check-ins, check-outs, and exceptional customer service. Your multitasking skills and hospitality expertise will help foster a welcoming atmosphere that keeps guests returning time and again. If you thrive in a fast-paced environment and have a passion for hospitality management, this is the perfect opportunity to showcase your skills and grow within the hotel industry.

Duties

• Greet guests warmly upon arrival, providing a positive first impression of the hotel
• Manage guest check-in and check-out procedures efficiently using multi-line phone systems and front desk software
• Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented approach
• Maintain accurate reservation records, room assignments, and billing information
• Assist with night audit procedures to reconcile daily financial transactions and ensure data accuracy
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly
• Uphold phone etiquette standards when communicating with guests over the phone or in person
• Support guest relations efforts by ensuring personalized service that exceeds expectations
• Maintain a clean, organized front desk area that reflects the resort’s hospitality standards

Experience

• Previous experience front desk operations preferred but not required; training provided for motivated candidates
• Strong customer service skills with a passion for hospitality and guest satisfaction
• Familiarity with hotel management software and multi-line phone systems is advantageous
• Experience with night audit procedures or resort operations is a plus
• Excellent communication skills, including phone etiquette and guest interaction techniques
• Ability to handle high-pressure situations with professionalism and grace