Full job description

Crowne Plaza Ft. Myers Gulf Coast is an award winning hotel with a focus on company culture. Our hotel blends convenience with beautiful accommodations and amenities. Crowne Plaza Ft. Myers Gulf Coast has 169 sleeping rooms, 10,000 sq. ft. of event space and a full service lakeside bar and restaurant on property. We believe in taking care of our team members; knowing that they will in return, take care of our guests.

As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.

Key responsibilities of a Front Desk Agent include:

• Checking guests in and out of the hotel in an efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Interacting with hotel team members in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events.

The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, previous experience using Opera, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

The minimum qualifications for this position are:

• High school degree or equivalent
• Strong computer skills
• Pleasant telephone demeanor
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

Background check and drug test are required.

Communication method(s) used:

• Email
• Phone
• In person

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 – $20.00 per hour