Full job description

Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of guest services. Your multilingual skills and hospitality expertise will contribute to creating a welcoming environment for all guests, ensuring their comfort and satisfaction throughout their stay. This position offers an exciting opportunity to be the first line of support during nighttime hours, maintaining hotel security, managing reservations, and providing exceptional guest relations.

Duties

• Conduct nightly audits of guest accounts to ensure accuracy and resolve discrepancies promptly
• Manage front desk operations including check-ins, check-outs, and reservation updates with enthusiasm and professionalism
• Handle multi-line phone systems with excellent phone etiquette, addressing guest inquiries swiftly and courteously
• Maintain security by monitoring CCTV surveillance, performing safety checks, and controlling access to the hotel premises during overnight hours
• Assist guests with special requests, provide local information, and resolve issues to enhance their stay experience
• Prepare detailed shift reports, incident logs, and financial reconciliations to ensure smooth handovers between shifts
• Support guest relations by delivering personalized service that exceeds expectations and fosters loyalty

Experience

• Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles
• Strong customer service skills with a passion for creating memorable guest experiences
• Bilingual or multilingual abilities are highly preferred to serve diverse clientele effectively
• Familiarity with hotel management software and multi-line phone systems is essential
• Previous experience working in a resort or hotel environment is advantageous
• Knowledge of hospitality standards, guest services protocols, and phone etiquette is required
• Ability to handle sensitive situations with professionalism and maintain confidentiality