Full job description

Front Desk Agent Full Time – $18 per hour

Night Audit – Part Time – $19 per hour

Are you looking for Great Opportunities and career growth? Come work at Embassy Suites Austin Central by Hilton!

Embassy Suites is looking to add a energetic, optimistic and talented Full Time Front Desk Agent to the TEAM! We are also looking for a Part Time Night Auditor to work weekends from 11pm-7am.

Great Opportunities for career growth.

Discount hotel stays throughout the world. 100 nights per year.

Recognition, rewards and incentives are the normal here

Medical/ Dental/ Vision after only 30 days of employment

Paid time off

401(K)

Company discounts and perks

Fitness subsidies

$500 dollar per referral program

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide Distinguished Hospitality that aligns with the pillars our mission statement.
• Full understanding of PEP – Property Engagment Platform
• Utilzation of Kipsu – Internal guest messaging system
• Operate reservation, property management and credit card systems, following all safety and security procedures.
• Operate phone system and disperse calls as required by your shift. .
• Know emergency procedures and how to respond.
• Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
• Complete daily reports, audits correspondences etc. as required by your shift.
• Set wake-up calls as dictated by your shift.
• Create incident reports for guest injuries / issues when required.
• Resolve guest complaints to exceed expectations.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.
• Performs any other duties as requested by supervisor.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. EDUCATION AND EXPERIENCE REQUIREMENTS:

Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.