Full job description

Overview:

The Night Auditor/Front Desk Agent ensures smooth front desk operations and oversees property departments during overnight hours, and acting as a Front Desk Agent during other hours. Responsibilities include providing exceptional customer service, managing guest check-ins and room assignments, processing payments accurately, and addressing guest inquiries. You will also submit housekeeping and maintenance requests as needed, while creating a welcoming and memorable experience for all guests. This role prioritizes delivering prompt, courteous service to maintain the highest standards of guest satisfaction.

Responsibilities:

Night Auditor/Front Desk Agent responsibilities include, but are not limited to;

• Conduct night audit procedures efficiently and accurately including verifying revenue from multiple sources and following up on discrepancies
• Check-in late-arriving guests and handle any guest inquiries or issues during the night shift
• Be able to assist with any reservations that come in overnight including requests from travel websites like Booking.com, Airbnb, etc.
• Process end-of-day reports and complete financial transactions
• Maintain a clean and organized front desk area
• Assist with guest services as needed during the night shift
• Other duties as assigned

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Previous experience in a front desk or night audit role preferred
• Knowledge of hospitality/hotel industry
• Familiarity with hotel operations and procedures
• Excellent customer service skills and phone etiquette
• Ability to work night shifts in a fast-paced environment
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose us?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida’s hospitality industry and become part of a legacy of excellence.