Full job description

Who are we?

The Wingate by Wyndham Midtown South is a comfortably chic 68 room hotel located in Midtown Manhattan. We are seeking a fun, warm, energetic, service-oriented individual to join our front desk team as a Night Audit Curator, creating unique and memorable experiences for our valued guests. The ideal candidate has a natural passion for delivering an authentic message and possesses great attention to detail and professionalism.

What will you be doing as Night Auditor?

The Night Auditor responsibilities at Wingate by Wyndham Midtown South include, but are not limited to:

• Auditing all charges and postings, as well as correcting work as necessary
• Reconciling daily transactions, closing all accounts in preparation for the new business day
• Processing, formatting, and distributing daily reports
• Balancing room charges, cash, checks, credit cards, and logs if applicable
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits
• Prepare folios for departing guests
• May be required to make management decisions in the manager’s absence
• Providing the highest standards of overall service including that critical first impression to guests by welcoming them in a warm and friendly demeanor
• Checking guests in and out efficiently in a confident, prompt and courteous manner
• Answering all incoming calls and email correspondence in a timely and professional manner, always ensuring complete and accurate information
• Creating and amending reservations
• Promptly resolving guest requests and issues in a courteous, friendly, and professional manner, ensuring guest satisfaction
• Logging guest requests and accurately maintaining the status of each reservation
• Actively collecting and meticulously recording guest preferences in guest profiles
• Fulfilling concierge duties by assisting inquiries pertaining to the hotel and local services including facilitating dining, transportation, entertainment, shopping, and other activities
• Completing daily communication logs and checklists by end of shift
• Reviewing arrivals, noting special requests, and blocking rooms as needed
• Opening, securing and balancing out daily shift bank following all cash handling and credit policies
• Posting and adjusting charges to guest folios and processing payments
• Communicating pertinent guest information and requests to designated departments

Night Auditor Requirements:

• Outstanding commitment to guest service in keeping with the highest of hospitality standards
• Maintain a high level of professional appearance, demeanor, and ethics at all times
• Respond to guest complaints, requests, and emergencies
• Work well under pressure
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
• Must be able to maintain and handle confidential information, including guest records with a high degree of integrity
• Strong time management and organizational skills
• Excellent math skills
• Good problem-solving & customer service skills
• The ability to multitask
• Strong written and verbal communication skills