Full job description

Full Job Description

Comfort Suites By Choice Hotels

We are looking for a Pm Shift and Night Audit shift, to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent’s responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Keep lobby clean and tidy, Dust, sweep, mop.
• Freshen water, coffee, and tea.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experiences with hotel reservations software, like Cloudbeds and RoomKey PMS