Full job description

Job Title: Front Desk Agent
Location: Country Inn & Suites New Orleans East

Job Type: Full-Time / Part-Time
Schedule: Flexible shifts, including weekends and holidays

About Us:
At Country Inn & Suites New Orleans East, we pride ourselves on delivering warm hospitality and exceptional guest experiences. We are looking for a friendly, reliable, and customer-focused Front Desk Agent to join our team.

Job Summary:
As a Front Desk Agent, you will be the first point of contact for our guests. You will play a key role in creating a welcoming atmosphere while efficiently managing check-ins, check-outs, and guest requests.

Key Responsibilities:

• Greet guests with a friendly and professional demeanor
• Handle guest check-in and check-out procedures
• Manage reservations, cancellations, and room assignments
• Answer phone calls and respond to guest inquiries
• Process payments and maintain accurate records
• Resolve guest concerns promptly and professionally
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area

Qualifications:

• High school diploma or equivalent
• Previous hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer skills and familiarity with reservation systems
• Ability to multitask and stay organized in a fast-paced environment
• Flexible availability, including evenings, weekends, and holidays

What We Offer:

• Competitive pay
• Flexible scheduling
• Opportunities for growth and advancement
• Supportive and team-oriented work environment