Full job description

Position Overview
The Front Desk Agent is the first point of contact for guests, providing warm hospitality and efficient service during check-in, check-out, and throughout their stay. This role is part-time and ideal for someone who enjoys working with people, thrives in a fast-paced environment, and delivers excellent customer service.

Key Responsibilities

• Guest Services
• Welcome guests warmly and provide efficient check-in/check-out services.
• Handle reservations, cancellations, and modifications.
• Respond to guest questions, concerns, and special requests with professionalism.
• Provide information about hotel services, amenities, and local attractions.
• Front Desk Operations
• Answer incoming calls, while multitasking other duties.
• Process payments, issue room keys, and maintain accurate guest records.
• Balance cash drawer and perform basic end-of-shift reports.
• Coordinate with housekeeping and maintenance teams as needed.
• Customer Care & Problem Resolution
• Address and resolve guest complaints or escalate issues to management.
• Ensure lobby and front desk area remain clean, organized, and welcoming.

Qualifications

• Previous front desk, hotel, or customer service experience required**
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and cash-handling skills.
• Flexible availability, including evenings, weekends, and holidays.